Using a Customer Service Level Approach to Asset Management

In addition to the $3.3 billion funding gap, Maine DOT’s vast road network added to the challenge of meeting the legislated standards. According to MaineDOT Deputy Commissioner Bruce A. Van Note, “Compared to other states, Maine simply has a lot of miles of road and relatively few people spread out over a large area!” For MaineDOT, finding a new approach to managing the network had become a necessity.


WRITTEN BY:

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Jeff Zavitski
Deighton Associates

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