Your Safety Net
Deighton offers both Software Support Services as well as Software Maintenance agreements. Software Support refers to the provision of technical support (Help Desk services) to the Department’s authorized points of contact for the purpose of resolving functional and/or administrative issues. Software Maintenance refers to the Department having access to the latest software releases (upgrades and patches) made available during the coverage period.
dTIMS Software Support
The Deighton Support Team is available by telephone and email between the hours of 8:00 am and 5:00 p.m. ET, Monday through Friday. They can answer any questions you may have regarding our software or your agency implementation as performed by Deighton Associates Implementation. Email inquiries submitted outside regular support hours will be responded to by the next business day.
Deighton offers various levels of technical support based on your needs. There are three packages available: Gold, Silver, and Bronze. Each support package offers a different amount of phone consultation and access to the Deighton Community of online resources.
Included in the yearly maintenance, Deighton incorporates new features and enhancements as part of our ongoing product development life cycle. This ensures that users have the most current versions of the software. Deighton makes updates available quarterly through the Deighton Community.
Certification & Training
In some cases additional training is necessary for a refresher or to train new employees. Deighton can provide this training on-site or in our training facility. Training consists of specialized courses to review the operation of dTIMS. These modules are held in hands-on workshop environments and participants receive certification upon completion.