A dTIMS BA Assessment for the Utah Department of Transportation
LOCATION
United States
NETWORK
The Utah Department of Transportation (UDOT) is responsible for planning, building, and maintaining Utah’s transportation network, ensuring safe and efficient movement of people and goods across the state. Guided by goals aimed at improving mobility, leveraging innovative technologies, and working toward reducing crashes, UDOT plays a key role in supporting economic growth and quality of life in Utah.
CUSTOMER SINCE
1992
Overview
With an established Pavement Management System already in place using dTIMS Business Analytics (BA), UDOT sought to take a proactive step toward securing the future of their pavement management practices. Facing the planned retirement of key personnel, the agency recognized the need to document processes, evaluate current system performance, and ensure a smooth transition for future users. The goal was not to reconfigure the system, but to better understand it—capturing institutional knowledge, identifying gaps, and building a clear path forward.
UDOT engaged Deighton to conduct a comprehensive dTIMS BA Assessment grounded in industry best practices and informed by over 40 years of asset management expertise, as well as alignment with the Global Forum on Maintenance and Asset Management (GFMAM) framework. The objective was to evaluate both the effectiveness of the existing system and its alignment with globally recognized asset management principles.
Solutions
Deighton delivered a structured, four-phase assessment designed to provide both organizational insight and technical clarity:
Discovery Phase – Organizational Context
The engagement began with understanding UDOT’s organizational structure, business processes, and long-term goals. This phase highlighted key dependencies, stakeholder needs, and risks associated with knowledge transfer.Stage 1 – Current State & System Health Check
A detailed review of the existing dTIMS BA configuration was conducted to assess system health, identify unused or underutilized components, and evaluate how effectively the system supported current workflows.Stage 2 – Asset Management Maturity Assessment
UDOT’s pavement management practices were evaluated against industry best practices, identifying strengths as well as opportunities to improve alignment with asset management standards.Stage 3 – dTIMS Roadmap Development
Findings from the previous stages were translated into targeted recommendations. These recommendations were structured into actionable projects and consolidated into a formal roadmap, providing UDOT with a clear, prioritized path forward and how Deighton will help get there.
Results
The assessment provided UDOT with a clear understanding of their Pavement Management System and a strategic plan to guide its future.
Key outcomes included:
Documented System Knowledge: Captured critical processes and system logic, ensuring continuity as key personnel transition out of the organization.
Improved Visibility for Stakeholders: Complex system logic was translated into clear visuals and diagrams, enabling better understanding across all levels of the organization.
Enhanced System Awareness: Even experienced users gained new insights into system capabilities and identified areas for improvement.
Actionable Roadmap: A prioritized set of initiatives was developed to address gaps and align the system with UDOT’s long-term goals.
Organizational Insights: The discovery phase highlighted broader process and communication gaps, providing value beyond the technical system itself
With a formalized roadmap in place and early initiatives underway, UDOT is well-positioned to maintain continuity, improve system performance, and confidently evolve its pavement management practices for years to come.
“By diving deep into the Utah DOT organizational structure, we gained a precise understanding of the internal workflows that drive their asset management decisions. This insight allowed us to align the dTIMS assessment perfectly with their departmental processes, ensuring the solution is both technically sound and operationally seamless. ”