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DEIGHTON POST IMPLEMENTATION SERVICES

The solution you choose for your asset management solution must provide sustainability while promoting organizational efficiency across your agency now and in the future.

Through the utilization of Deighton's post implementation services we can provide around the clock dedicated support and technical guidance to your agency ensuring that not only is your investment being used but continues to deliver repeatable and accurate results.

In addition to our standard telephone support, our post implementation services provide you with a wide range of tools which include notification of:

• Research & development questions
• Reporting and tracking of issues
• Notification of upcoming release dates
• Receive info about upcoming features
• Download product updates

Support & Maintenance

To get the most out of your investment and to ensure the questions you ask are resolved as quickly as possible, we suggest subscribing to one of our yearly support and maintenance programs.

Our support group is available by telephone, fax and email, between the hours of 7:30 am and 4:30 p.m. Eastern Standard Time, Monday through Friday to answer any questions you may have regarding our software or your agency implementation as performed by Deighton Associates Implementation*. Email questions submitted after regular support hours will be answered by the next business day.

*Implementation refers to the solution deployed by Deighton personnel and/or consultants and our dTIMS CT software application. We do not provide support for third party or add-on systems or applications. Should you require integration of the Deighton solution with another add-on system, this service would be charged at our implementation rate plus any disbursements. 

Levels of Support

Deighton’s support services are offered at four levels; Gold, Silver, Bronze and Guest. Individual clients can select the support service that they feel best suits their requirements to ensure sustainability of the investment they have made in a Deighton based asset management system. Guests will be invited by Deighton and issued temporary access to limited support features.

The features of each level of support are depicted in the table below:

Level of Support	Support Feature
	Personal Phone Consultation	Webinar*	dMoodle**
Gold	22 hrs	Instructional	Online Training
Silver	14 hrs	Instructional	Archived Webinars
Bronze	6 hrs	Marketing	User Guide
Guest	0	Marketing	Restricted

Details on pricing and graduated pricing for existing clients can be accessed by contacting Deighton.

Please note that support services and features offered outside of North America are subject to local offerings and may vary from the offering shown above.

* A Webinar is a live seminar that is conducted over the Internet and offers interaction between the presenters and the attendees.

** dMoodle is a support web site that provides clients with an Online Learning Community. Moodle technology enables the management and delivery of online content in the form of dTIMS CT eLearning courses. dMoodle acts as a container for Deighton’s eLearning courses and corresponding resources much the same as a Perspective acts as a container for asset attributes in dTIMS CT.