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POST-IMPLEMENTATION

Your asset management solution must provide sustainability while promoting organizational efficiency across your agency, both now and in the future.

With our post-implementation services, we provide your agency with around-the-clock dedicated support and technical guidance. This support ensures that not only is your investment being used but that it continues to deliver repeatable and accurate results.

In addition to our standard telephone support, our post-implementation services provide you with a wide range of tools which notify you of:

• Research & development questions
• Reporting and tracking of issues
• Upcoming release dates
• Information about upcoming features
• Product Updates available for download

Support & Maintenance

To get the most out of your investment and to ensure your questions are resolved as quickly as possible, we suggest subscribing to one of our yearly support and maintenance programs.

With your subscription, our support team is available to you by telephone, fax and email, Monday through Friday from 7:30 am to 4:30 p.m. Eastern Standard Time. The support team answers any questions you may have regarding our software or your agency implementation.* Email questions submitted after regular support hours will be answered by the next business day.

* Implementation refers to the solution deployed by Deighton personnel and/or consultants and our dTIMS CT software application. We do not provide support for third party or add-on systems or applications. Should you require integration of the Deighton solution with another add-on system, this service would be charged at our implementation rate plus any disbursements.

Levels of Support

We offer four levels of support: Gold, Silver, Bronze and Guest. You select the support service you feel best suits your requirements to ensure sustainability of the investment you have made in a Deighton infrastructure asset management system.

The following table shows the features available for each level of support

Level of Support	Support Feature
	Personal Phone Consultation	Webinar**	Online Learning Community***
Gold	22 hrs	Instructional	Online Training
Silver	14 hrs	Instructional	Archived Webinars
Bronze	6 hrs	Marketing	User Guide
Guest	0	Marketing	Restricted

Please contact us for details on pricing and graduated pricing for existing clients. (Clients with Guest support are invited by Deighton and issued temporary access to limited support features.)

Please note that support services and features offered outside of North America are subject to local offerings and may vary from the offering shown above.

** A Webinar is a live seminar conducted over the Internet and offers interaction between the presenters and the attendees.

*** The Deighton Online Learning Community provides you with resources such as dTIMS CT eLearning courses, archived Webinars and dTIMS CT documentation.